Frequently Asked Questions (FAQ) of Trading on Exness Part 2

Does Exness offer trading signals?

No, we don’t offer custom trading signals of any kind. However the various trading terminals that we support do provide the ability to use trading signals.

What is a hedged order and can you partially hedge?

Hedged orders, also known as offsetting orders, are orders made for the same instrument in opposite directions. For example, 1 lot Buy EURUSD and 1 lot Sell EURUSD.

Note: If the suffixes are different, the orders cannot be considered as hedged.

Margin for hedged orders

There is no margin held for hedged orders in Standard Cent, Standard, Pro, Raw Spread and Zero accounts.

Fully hedged vs Partially hedged

Let us understand this using an example:

If you buy 5 lots EURUSD and sell 5 lots EURUSD, these orders are considered as completely hedged since the volume is matching in full.

If you buy 5 lots EURUSD and sell 3 lots EURUSD, these orders are considered partially hedged. There is no margin held for the 3 lots that are matching in volume, while for the remaining 2 lots of the buy order, margin will still be kept on hold.

Closing an order that is hedged

If you choose to close an order that is hedged, its counterpart gets unhedged automatically. Thus margin will then be charged for the remaining order.

Let us look at an example:

Assume you have two orders 3 lots of Buy EURUSD and 3 lots Sell EURUSD, completely hedged. There is no margin held.

If you choose to close the 3 lots of Buy EURUSD, the remaining 3 lots Sell will become unhedged and full margin will be held for those 3 lots.

*If you are closing orders using close by hedge or partially close in Bitcoin Cash, Ethereum, Litecoin or Ripple, the volume of the closed position cannot be lesser than 0.1 lot (10 lots in case of Ripple).

Can I Trade during the Weekend?

The trading hours of most instruments offered are completely closed during weekends so it is not possible to trade.

Follow the link to find out the general trading hours for Forex.

However, Cryptocurrencies are an instrument group offered that continues to be traded on weekends. This means it is possible to trade during the weekend but only instruments from the Cryptocurrencies group.

We recommend further reading on the Cryptocurrencies group to see which instruments are offered.

What does a suffix mean

When you see a suffix within the name of a forex trading instrument, it indicates the account type required to trade the instrument; the execution type varies based on the suffix too.

We recommend following the link if you want to find out which suffixes are linked to our offered account types.

How can I find out who my agent is?

We do not display your agent’s details in your Personal Area. If you would like to know if your account is under an agent, please contact us via chat, phone or email.

Note that we can only provide the account number of your agent. No personal information can be shared due to security reasons.

What are the account limitations if it’s not verified?

A Personal Area only needs to be fully verified once, so it’s highly recommended to do so. Failing to do so may result in certain limitations like deposit limits and payment method restrictions.

Is the oil price a spot price?

Yes, our two types of Energies for trade, UKOIL and USOIL, are offered as spot CFD commodities; formerly, these commodities were traded as CFD on futures.

A spot price is defined as the current market price of a given instrument, which can be bought or sold immediately.

We recommend following the link for a detailed look at the contract specifications of this instrument.

Is oil offered as CFDs, or futures?

Our Energies for trade, UKOIL and USOIL, are offered as a spot CFD commodity, not futures.

We recommend following the link for a detailed look at the contract specifications of this instrument.

How can I get unlimited leverage?

There are a few dependencies to consider before you can make use of unlimited leverage.

Trading Terminal and Account Type

Unlimited leverage is only available to these account types trading with MT4:

• Standard Cent
• Standard
• Pro
• Raw spread
• Zero spread

Availability for Demo accounts is only offered when the requirements are met on a Real account.

Requirements

A Real account must meet the following:

• Must have equity of less than USD 1 000.
• Must have closed at least 10 positions (excluding pending orders) and 5 lots (or 500 cent lots) across all real accounts in the Personal Area.

Under these conditions, you may set your leverage to unlimited from the Personal Area.

Follow this link for a more in-depth look at Leverage.

Does CFD on oil have an expiry date?

Exness currently offers two types of Energies for trade- UKOIL and USOIL, both of which are offered as spot CFD commodities as opposed to CFD on futures which was available earlier.

Thus being spot contracts, they do not have any expiry dates. Spot prices are derived from different costs related to storage and transaction fees for crude oil and the global interest rates.

What leverage should I select?

Exness offers up to unlimited leverage on all MT4 accounts and up to 1:2000 on MT5 accounts. Choosing a leverage however, depends completely on you.

While we do not make any suggestions about what you should choose, it is advisable to know how leverage affects margin. The higher the leverage, lesser the margin.

How can I calculate the required funds to open an order?

To open an order successfully, it is necessary to have sufficient funds. Before you open an order, you should calculate the:

• Required Margin
• Cost of Spread

Required Margin

Margin is the amount of funds in account currency that is withheld by the broker for order opening and keeping the order opened. For a lot of instruments, the margin calculated depends on the leverage set; the rest have fixed margin requirements.

Margin = (Number of lots x Contract size) / Leverage

You can use our trader’s calculator to input all order specific information and calculate the margin.

Cost of Spread

For each order that you open, there is a spread charge which is the broker’s fee.

Cost of Spread = Spread(in pips) x Pip Value

You can check real-time spread from the trading platform or use the average spread listed in the contract specifications on our website. For calculating the pip value use the trader’s calculator.

Let us look at some examples.

Example 1:

Assume you want to open a trade of 5 lots EURUSD on a Pro account with a leverage of 1:2000.

Margin = (5 x 100000) / 2000

= EUR 250

= USD 283.72 (using conversion rate 1.13489)

Average spread for EURUSD on the website is 0.6 pips.

Pip value for the order as calculated by the https://www.exness.com/calculator/ is USD 50.

Cost of spread = 0.6 x 50

= USD 30

Total funds required = USD 313.72

Therefore, to open this order, you will need at least USD 313.72 or more depending on the current spread.

Example 2:

Assume you want to open a trade of 0.3 lots XPDUSDm on a Standard account with a fixed margin% of 1%.

Margin = 0.3 x 100 x 1%

= XPD 0.3

= USD 689.23 (using conversion rate 2297.43)

Average spread for XPDUSD on the website is 296.1 pips.

Pip value for the order as calculated by the https://www.exness.com/calculator/ is USD 30.

Cost of spread = 296.1 x 30

= USD 888.3

Total funds required = USD 1577.53

Therefore, to open this order, you will need at least USD 1577.53 or more depending on the current spread.

Why is there increased margin on Indices at certain times of the day?

In order to protect you from potential adverse price action due to increased market volatility in Indices trading, we have decided to introduce periods of increased margin and reduced leverage starting 27th May, 2020.

Meanwhile, we have also extended our trading sessions for Indices, to give you greater opportunity to trade with the standard margin requirements.

Please find below the increased margin periods for each of the Indices and the specifics:

Instrument symbol	Increased Margin Period (GMT)	Increased Margin
AUS200	18:45 - 0:30 6:15 - 7:15	2%
STOXX50	19:30 - 0:20	3.33%
FR40	19:30 - 7:15	3.33%
DE30	19:30 - 7:15	3.33%
HK50	18:45 - 2:30 4:45 - 5:15	5%
JP225	19:30 - 23:45 5:45 - 6:30	2%
UK100	19:30 - 7:15	3.33 %
US500	19:30 - 22:15	2%
USTEC	19:30 - 22:15	2%
US30	19:30 - 22:15	2%

To calculate margin using given percentage, please use the below formula:

Margin = Trading volume x Margin Percentage.

Does Exness charge an overnight fee?

Yes, given the correct circumstances there is an overnight (rollover) commission deducted or added to your account for holding a trade position open. This is known as Swap, and it is added or deducted from accounts at 22:00 (GMT+0) during weekdays, with a tripled rate occurring on Wednesday or Friday (depending on the instrument).

Some important things to remember:

• Each currency pair has its own Swap rate.
• Swap can both debit and credit your account with funds.
• Swap short applies to sell positions and Swap long applies to buy positions.
• Exness provides Swap-free accounts for residents in Islamic countries.

Where can I find the conversion rate?

Deposits and withdrawals undergo conversion when the transaction is made in a currency that doesn’t match the client’s account currency. In such a case, the conversion rate will be displayed on the page for you to check, before you confirm your transaction.

Alternatively, you may also check the conversion rates from the currency converter on our website.

Do note that conversions only happen twice; once at deposit and once at withdrawal. At Exness, we understand that you may not want to bear these charges every time you make a transaction. That is why we offer a large variety of account currencies for you to select from. To read more about this.

What trading instruments does Exness offer?

• Forex
• Metals
• Indices
• Energies
• CFD on Stocks
• Cryptocurrencies

For a more in-depth look at our Instruments, including their Contract Specifications and which are available for which Account Types.

Diversification

Diversification is a critical part of many strategies to manage risk.

How do I change my Leverage?

You can change the leverage setting of a specific trading account by following these steps:

1. Log in to your Exness Personal Area.
2. Click the gear icon on your chosen trading account, and select Change leverage.
3. The dropdown will allow you to set your leverage, and confirm your selection with Set leverage.

Please note that leverage is adjusted automatically based on your equity, time of day, and economic events. For exact information on leverage rates, read up on our page about leverage and margin requirements.

Leverage and risk

Before increasing your leverage, you should consider Exness Educations article on managing risk.

Can a friend/family member trade for me?

We strongly recommend you do not share your trading account or Personal Area credentials with anyone. Trading performed by anyone other than you, can bring unexpected results.

Which account types does Exness charge a trading commission?

Currently, the account types that have trading commission applied to them are our Zero and Raw Spread accounts. Trading commission can vary depending on the instrument traded as well, but all are readily available to traders in our Contract Specifications.

A standard trading commission to specific account types is applied and is based on the trading volume in both directions - i.e. Open and Close - and this is charged together when the position is opened.

For example if I buy 1 lot of USDCAD at a trading commission rate of USD 3.5 per lot, I will be charged USD 7 when I open this trade.

Zero

For Zero accounts, the trading commission begins at USD 3.5 for both directions, but this can change depending on the instrument traded, so it’s best to check the Contract Specifications, which detail each instrument’s commission rate.

Opening a 1 lot position with GBPUSD, commission charged will be USD 9 as USD 4.5 is the commission rate per lot and direction for this instrument traded on the Zero accounts. No further commission is charged when closing the 1 lot position, as the full amount of USD 9 would’ve occurred at opening the position.

Raw Spread

Our Raw Spread account has a rate of up to USD 3.5 per lot per one direction for the vast majority of instruments (some Indices and Cryptocurrencies differ). For a detailed breakdown, be sure to check out the Contract Specifications for this account type.

Opening a 1 lot position with GBPUSD, commission charged will be USD 7 as USD 3.5 is the commission rate per lot and direction for Raw Spread accounts. No further commission is charged when closing the 1 lot position, as the full amount of USD 7 would’ve occurred at opening the position.

Commission-free Accounts

We do not apply a trading commission to these accounts:

• Standard
• Standard Cent
• Pro

How can I find which payment system is available to me?

Exness Personal Area boasts a wide range of payment systems which have been specifically put together to make it convenient for clients all over the world to invest with us.

In order to find what we offer, please log in to your Personal Area and click on the Deposit tab on the left. Alternatively, you may also click on the Deposit icon next to your accounts in the Main tab.

Some payment systems may only be used after the Personal Area is fully verified.

What if I suspect that someone has been placing trades on my behalf?

If you suspect someone may be placing trades on your behalf, we suggest you immediately change your trading passwords for all the suspected accounts.

Here is a checklist for you to go through in such a situation:

1. Check if you have recently installed any Expert Advisors (EA), because they are programmed to open trades automatically based on a certain set of pre-set conditions. In such a case you will see the EA name in the comment section in the trading terminal.
2. Orders may be automatically closed due to stop-out. You will see an order comment that specifically mentions stop-out in such cases.

While the situation can be frustrating, we would also like to remind you that Exness does not have access to any of your accounts and all passwords are set and maintained by you.

Can I use indicators in my mobile trading platform?

Yes, but only the Indicators that are already built into the mobile trading platforms. It is not possible to install custom Indicators at this time, so if you rely on any then our suggestion would be to continue trading on a desktop-based terminal.

Here are the steps you can take to find pre-installed Indicators in your mobile terminal:

MT4/MT5

1. Go to the Charts area.
2. Tap anywhere on the screen and either choose Indicators or the stylized f symbol.
3. Choose an Indicator and customise it to your preference.
4. Click Done.

Exness Trader

1. Log into your Personal Area.
2. Tap Trade to load up your terminal.
3. Use the Signals and Indicators icon to bring up the selection.
4. Simply tap which Indicators you wish to use and Apply.